I had a great experience with PA Katie for my skin concerns. She was knowledgeable, attentive, and very easy to talk to. My appointment started right on time, and she took the time to thoroughly address all of my concerns and create a thoughtful plan moving forward. Overall, it was a very positive visit, and I highly recommend seeing her!
Emily Yanisko
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August 07, 2026
You probably won't even be able to book an appointment anymore, because all of their calls go through an AI. There is no option to talk to a person unless you drive to the office. The AI will not transfer you to a person even though it says it will. It will just hang up on you. No one will ever call you back from the office, no matter how many times you talk to the AI.
This office also regularly ignores calls and faxes from your pharmacy for any prior authorization issues or medication questions. And if you want to talk to them about it, you have to drive over there because, again, the AI answers their phones and they never call you back.
I went to this doctor initially back in 2024 for a persistent issue. It took them over 2 years and multiple doctors and PAs to get what constituted a diagnosis. They eventually prescribed maintenance medications. However, they require you to come in for regular "follow-ups" if you want to get a refill of the maintenance medications, even though this condition is lifelong and will not change.
The "follow-ups" consist of waiting about an hour to be seen for about 10 minutes. The 10-minute conversation consists of the doctor telling me to get a punching bag for my desk to manage my stress, as well as some brochures for some lines of clothing that I'm sure the practice gets some of the proceeds if you purchase them.
There are no hours available outside of working hours (even during lunch hours), so in order to get a medication that is regularly needed for a condition that won't change, I have to miss two hours of pay at work to also pay at the doctor for an appointment I don't need to hear the same thing I've been hearing for 2 years.
The scheduling system is so messed up that they sometimes had me scheduled for follow-ups every week, even though apparently I didn't need them that often. They never communicated that to me, so I ended up sacrificing hundreds of dollars in co-pays and lost wages to go to these millions of appointments that I didn't need.
They have now opened another office, but only have one doctor, so availability to even get in to see something is greatly reduced.
I just tried another dermatologist in the neighborhood. They diagnosed the condition on the first appointment, and did not require follow-ups.
Try anywhere else.
Abigail Sandoval
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April 01, 2026
Dr. Sook is the best, she listens to my concerns and was able to get me on the medication I needed.
Everyone at front desk is awesome as-well.
I had sever eczema for the longest and it is finally not bothering me to the point where I was miserable.
The only person Ive had issues with is a lady on the phone, she doesn’t comprehend what I am calling about and is quick to try and hang up without listening. I called about something I had prior talked about and I called just to confirm and she said that I could not do that. She barely even talked when I asked something and only said ok ma’am have a good day. Lol i’m not one to complain about front desk as I know they are busy but everyone else has been amazing. Not sure what her name is but she has an accent.
Michele C
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April 13, 2026
When Saturday hours became available I was finally able to go to the dermatologist. I've been seeing Cindy, who is wonderful, and she caught a skin cancer first visit. They followed up through my MO visits and rescheduling reminders. I'm very happy with my care and the other staff I've had contact with.
Shelby Wilson
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December 12, 2025
Very rude, unprofessional and unhelpful receptionists. Their attitudes are always extreme condescending and nonchalant. They also never answer the phone. Doctor doesn’t truly appear concerned with patient’s issues. She spends all of 2 minutes speaking with you and sends you on your way. Felt like a pointless appointment every time we went. Just a waste of time and gas. I’ve had countless negative encounters and decided not to return. Would not recommend at all!
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I had a great experience with PA Katie for my skin concerns. She was knowledgeable, attentive, and very easy to talk to. My appointment started right on time, and she took the time to thoroughly address all of my concerns and create a thoughtful plan moving forward. Overall, it was a very positive visit, and I highly recommend seeing her!
You probably won't even be able to book an appointment anymore, because all of their calls go through an AI. There is no option to talk to a person unless you drive to the office. The AI will not transfer you to a person even though it says it will. It will just hang up on you. No one will ever call you back from the office, no matter how many times you talk to the AI. This office also regularly ignores calls and faxes from your pharmacy for any prior authorization issues or medication questions. And if you want to talk to them about it, you have to drive over there because, again, the AI answers their phones and they never call you back. I went to this doctor initially back in 2024 for a persistent issue. It took them over 2 years and multiple doctors and PAs to get what constituted a diagnosis. They eventually prescribed maintenance medications. However, they require you to come in for regular "follow-ups" if you want to get a refill of the maintenance medications, even though this condition is lifelong and will not change. The "follow-ups" consist of waiting about an hour to be seen for about 10 minutes. The 10-minute conversation consists of the doctor telling me to get a punching bag for my desk to manage my stress, as well as some brochures for some lines of clothing that I'm sure the practice gets some of the proceeds if you purchase them. There are no hours available outside of working hours (even during lunch hours), so in order to get a medication that is regularly needed for a condition that won't change, I have to miss two hours of pay at work to also pay at the doctor for an appointment I don't need to hear the same thing I've been hearing for 2 years. The scheduling system is so messed up that they sometimes had me scheduled for follow-ups every week, even though apparently I didn't need them that often. They never communicated that to me, so I ended up sacrificing hundreds of dollars in co-pays and lost wages to go to these millions of appointments that I didn't need. They have now opened another office, but only have one doctor, so availability to even get in to see something is greatly reduced. I just tried another dermatologist in the neighborhood. They diagnosed the condition on the first appointment, and did not require follow-ups. Try anywhere else.
Dr. Sook is the best, she listens to my concerns and was able to get me on the medication I needed. Everyone at front desk is awesome as-well. I had sever eczema for the longest and it is finally not bothering me to the point where I was miserable. The only person Ive had issues with is a lady on the phone, she doesn’t comprehend what I am calling about and is quick to try and hang up without listening. I called about something I had prior talked about and I called just to confirm and she said that I could not do that. She barely even talked when I asked something and only said ok ma’am have a good day. Lol i’m not one to complain about front desk as I know they are busy but everyone else has been amazing. Not sure what her name is but she has an accent.
When Saturday hours became available I was finally able to go to the dermatologist. I've been seeing Cindy, who is wonderful, and she caught a skin cancer first visit. They followed up through my MO visits and rescheduling reminders. I'm very happy with my care and the other staff I've had contact with.
Very rude, unprofessional and unhelpful receptionists. Their attitudes are always extreme condescending and nonchalant. They also never answer the phone. Doctor doesn’t truly appear concerned with patient’s issues. She spends all of 2 minutes speaking with you and sends you on your way. Felt like a pointless appointment every time we went. Just a waste of time and gas. I’ve had countless negative encounters and decided not to return. Would not recommend at all!